Shipping policy
We Ship Worldwide* From Our Warehouses In Australia & the United States!
* Due to COVID-19, some orders may take longer than the below estimates.
AUSTRALIA:
AUS Post Standard (4-6 business days) - A$6.95
AUS Post Express (1-3 business days) - A$12.95
*FREE AUS SHIPPING Over A$75 (3-4 business days)
NEW ZEALAND:
DHL Int. tracked (4-10 business days)- A$13.95
USA:
FREE SHIPPING Over $75 USD (3-4 Business Days)
FedEx Express (2-3 Business Days) - $7.00 USD
Ground Shipping (3-4 Business Days) - $15.00 USD
UK & CANADA:
International Standard (7-15 business days) - A$19.95
REST OF WORLD:
International Standard (7-15 business days) - A$19.95
International Express (5-10 business days) - A$35.00
*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. The House of Routine cannot be responsible for these additional charges.
All of our parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery.
Tracking Instructions:
You will receive your tracking number by email 1-2 days after your order has been dispatched.
All international parcels can be tracked through your local postal companies website once they have reached your country.
If you have any issues tracking your parcel please email hello@thehouseofroutine.com
Please note some countries do not provide live tracking but rest assured your order is on its way.
DELIVERY RULES:
* Please make sure your delivery address is correct to avoid delays.
*All shipping addresses are to be written in English without accent marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
* Once the order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage everyone to always double-check the address before placing the order.
* We do not grant refunds if an item is in transit.
* Re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.